Frequently Asked Questions
Please read our FAQ before sending us a message.
It is our goal to ship all orders within 24hrs of purchase. All orders placed after 11am on Friday will be fulfilled the following Monday.
Please see our Shipping Policy for more information about shipping and timing. .
f you are unhappy with an item or the item does not fit, we can offer you a refund or an exchange upon return.
The item must be unworn, with the labels still attached + you must sending it back within 14 days of receiving your item. Please get in touch with us via email (email@example.com) if you are wanting to exchange or return your item.
We don’t offer free returns or exchanges so you will have to cover the cost of posting the item back to us. For exchanges you will also have to pay for postage again to get the item you are exchanging back to you.
We recommend any returns/exchanges are sent by recorded delivery as we cannot accept liability for items that do not reach us. Please return items in a saleable, unworn and undamaged condition. If evident that the items have been worn we can’t offer an exchange/returns and your item will be sent back to you.
When returning or exchanging please write a note in your parcel stating whether you are returning or exchanging (and what for), your name.
We will aim to refund/exchange the item within 1-3 working days from receiving your return..
To Minimize paper waste we only send an invoice via email, if you would like a paper copy in your parcel please notify us after your purchase.
Send us an email
Please email us for any inquirues firstname.lastname@example.org